Said one participant, “[The Spartan Experience is] one of the most fun, memorable customer service classes I’ve attended.”The Spartan Experience program addresses the key concepts, habits and vital behaviors that are universal to providing excellent service and creating outstanding experiences. The program provides the foundation and tools that equip staff supervisors and managers to define the service experience in their specific unit. It helps all participating understand how they help MSU distinguish and embrace a high-performance customer-service culture. Since its start in October 2013, over 1,600 employees have participated in The Spartan Experience from over 30 departments. More than 400 supervisors have attended Leading the Spartan Experience, designed to introduce them to the concepts and resources available.
Don’t hesitate, register for The Spartan Experience today! To do so, log into EBS and select the Training Opportunities quick link under your ESS tab.
This spring, there will be multiple classes held:
Dates:
Thursday, January 15
Friday, January 16
Friday, February 20
Monday, February 23
Tuesday, February 24
Thursday, March 12
Friday, March 13
Monday, March 16
Thursday, April 16
Friday, April 17
Monday, April 20
Tuesday, April 21
Location:
Suite 10, Nisbet Building
Time:
8:30 a.m. – 4:30 p.m.
Also, for supervisors, Leading the Spartan Experience is available:
Dates:
Tuesday, February 3
Thursday, March 19
Monday, April 16
